How to log a ticket:
1. Click the New Ticket icon in the left panel.
2. Select Customer and Product.
3. Enter a short Subject and long Description.
4. Select the Agent who can best deal with the ticket.
5. The Type can categorise the ticket.
6. The Priority will set target fix times.
7. The Status will default to Open, but can be changed depending on the ticket stage.
8. Once all required fields are completed, click OK to save.
Click to view a step-by-step diagram.